Despite the fact that I've experienced a number of issues over the last few months, both product related and shipping related, they have handled them impeccably. EVERY issue was taken care of with the upmost care and concern. I'm blown away by the care taken by the support staff to ensure that my issues were addressed in a timely fashion. 10/5 stars!!
12/05/2018, 12:15 PM
I have been a regular customer for many years now. I thank you for your service.
My question today for you is as follows; Can you implement a reduction in prices for seniors on all of your products? This would be a good thing.
04/10/2018, 11:47 AM
The customer service for epuffer is absolutely amazing. I called them because I had incorrectly ordered the wrong strength of liquid, and asked if they could help me. They told me that they would send out the correct strength liquid at no charge. I was so impressed with their genuine interest in taking care of their customers.
03/15/2017, 04:41 PM
Just wanted to say thank you. There were so many places almost 3 years ago I could have gone to to break the habit of smoking and choosing where I get my vape from, each and every time i have an issue or a request, you guys are 2nd to NONE! I'm reminded that I couldn't have made a better choice what an Awesome company! Thanks for the ongoing great CSR
09/06/2016, 03:45 PM
The impressive response time and refreshingly empathetic and "more than I could ask for" response regarding my ticket is much appreciated. I have found it a rarity to locate any negative comments and/or reviews of ePuffer. I'm now beginning to understand why I have read such rave reviews about ePuffer's top rated products and customer service.
I truly am impressed. You have definitely laid the groundwork to ensure I'm a lifelong customer.
My sincere gratitude and appreciation for your responsive and "best in class" customer service.
09/01/2016, 04:18 PM
Dear E Puffer, many thanks for your quick response, advice and solution to my problem battery. All in all, fantastic product and fantastic customer service guarantees a loyal customer
05/02/2016, 11:17 AM
Excellent customer service, thank you. Very responsive to personal requests. Really fast delivery to Canada.
I've had the Magnum Snaps kit for a while, an excellent introduction to vaping. I've now moved on to the Phantom HD3 - unbelievable product for such a low cost.
Just one thing - the Canadian Blend liquid tastes nothing like any Canadian cigarette I've ever had. I would stress the sweetness more in your write-up - had I known that, I wouldn't have opted for it. I swear I'm smoking maple syrup when I use it ;-)
Remember guys - Canada is more than beer, bacon and maple syrup ;-) LOL
Michel St Jean
10/16/2015, 01:48 PM
Excellent Customer Service. Lisa, thank you for your prompt attention to details.
10/12/2015, 09:10 AM
Yes very satisfied with products and with the prompt delivery.
08/07/2015, 01:48 AM
On August 1st I hit 1 YEAR without a single cigarette, avg. of 17 smokes a day means 6205 less real smokes in my body! EPUFFER I will back you for life, because you gave me a shot at keeping mine!!!