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ePuffer Customer Service - Contact Us


ePuffer Winter Holidays Operating Hours

Dear Customer,
Please note! Our office will be closed for the Christmas and New Year holidays as follows:
December 24 - 10AM - 3PM EST
December 25 - Closed
December 26 - Closed

December 31 - 10AM - 3PM EST
January 1 - Closed
January 2 - Closed

ePuffer team wishes you and your loved ones safe and joyful holidays!

Sales & Support operating hours: Mon-Fri: 10:00am - 6:00pm EST ( Excluding Canadian Statutory Holidays).


Please allow 3-6 hours for a response to your inquiry. ( During Office Hours )

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. An auto-response message will be sent to you confirming the receipt of your trouble ticket.

Any support request sent after office hours or during the weekends will be answered on the next business day.
Open New Support Ticket Submit a new support request. Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please click on the " Check Ticket Status" link below. A valid email address is required.
Check Ticket Status Check status of previously opened ticket. we provide archives and history of all your support requests complete with responses.


Contact By Mail:

800 Steeles Ave. West, Unit B10 Suite 185
Toronto, Ontario, L4J 7L2

TOLL FREE: 855-378-3337, Toronto: 905-695-5476

Contact Us from Overseas: +1 905-695-5476 | FAX: 1-866-464-3133