Dear Customers,

At ePuffer, we are closely monitoring the COVID-19 situation and work tirelessly to serve the needs of smokers and vapers, as we all pull together to curtail this outbreak. In response to the virus and to ensure health and safety of our employees and customers, most employees in our Canadian headquarters are now working from home. We have temporarily limited on-site business operations to essential staff, to ensure fulfillment and delivery of orders with minimal interruption.
 

The COVID-19 situation remains fluid and ePuffer is committed to helping customers manage through this difficult time. We will continue to monitor and follow federal, province and local health authorities instructions to protect our employees and serve our customers safely.

Sincerely,

Shawn Shal
CEO, ePuffer International Inc.

Updated Sales & Support operating hours: Mon-Fri: 10:00am - 4:00pm EST ( Excluding Federal Holidays).

Please allow 3-6 hours for a response to your inquiry. ( During Office Hours )

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. An auto-response message will be sent to you confirming the receipt of your trouble ticket.

Any support request sent after office hours or during the weekends will be answered on the next business day.

Submit a new support request. Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please click on the " Check Ticket Status" link below. A valid email address is required.

 

Check status of previously opened ticket. we provide archives and history of all your support requests complete with responses.