WARNING! Please be advised that nicotine is addictive. The EPUFFER™ products are not intended to be drug products that diagnose, treat, cure or mitigate any disease or condition. Do not use these products if you are under the age of 19, if you are a non-smoker, if you have a demonstrated allergy or sensitivity to nicotine, or if you are pregnant or nursing.

TERMS & CONDITIONS

The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. epuffer.com reserves the right to make changes to this site these terms and conditions at any time without prior notice. By placing an order, the purchaser accepts and agrees to be bound and abide by the said TERMS AND CONDITIONS contained herein. This agreement supersedes any other verbal or written agreement between an ePuffer.com representative and any customer or prospective customer.

We reserve the right to limit quantities available for sale or sold, and the right at any time to reject, correct cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price.

PAYMENT METHODS

All prices are listed in Canadian Dollars (unless otherwise specified).
The payment method is selected during checkout. All transactions are processed through 256-bit SSL secure online payment system. Credit card payments are subjected to fraud screening and additional information may be required to complete your transaction. In some instances, you may be required to provide a photocopy of identification and the credit card used in your order.

ORDER DELIVERY

We make every effort to immediately ship all orders placed and paid for by 2:00pm Eastern Standard Time (excluding Canada National Holidays). Out-of-stock orders will ship once the item is back in stock. We will send you the shipping notice once the item is back in stock and has been shipped. All goods are shipped via Canada Post carrier. Delivery delays are not the responsibility of ePuffer Canada, however we will act on the customer's behalf to solve freight problems with the appropriate carrier. ePuffer cannot be held responsible for products lost or damaged in transit. We insure all Express and Priority service packages and use a shipper, such as USP, FeDex and Canada Post that allows you to track your package. Actual product or product packaging delivered may vary slightly from the product image shown.

We offer FREE Expedited Shipping by Canada Post on orders of $100 or more.

If free shipping is selected, we cannot offer any guarantee of delivery or accept any liability for lost orders. All delivery issues should be addressed with your local post office. Once your order has been shipped, you will receive an email confirmation with an order tracking number and information on how to track your package.

EPUFFER's Underage Delivery restriction policy.

All first time product orders, which fall under EPUFFER's age verification program, are sent using Canada Post Adult Signature Restricted Delivery service. A valid ID and the signature of a specific addressee who must be 19 years of age or older is required at the time of delivery. Canada Post will not release the package under any circumstances to anyone not meeting these requirements.

TRANSIT TIME

How soon you receive the product(s) depends on the shipping method you have chosen. We ship using Canada Post services. Please allow 2-5 business days for delivery. Items purchased during holiday seasons may take longer than usual.

SHIPPING COST CALCULATION

Shipping cost and delivery options will be provided and automatically calculated during checkout.

GENERAL LIMITED WARRANTY, REFUND AND EXCHANGE POLICY

ePuffer International Inc. (”ePuffer”) warrants its products (including any accessories) against defect in material or workmanship for the following period from the date of purchase.

Atomizers / Heating coil - 14 days
Liquamizer tank - 30 days
Battery / Charging Case - 120 days
Pipe Bowl - 180 days
USB charger / cable - 1 year

The warranty covers only the electronic faults, that usually occur within the warranty period. The warranty does not cover damages, that occur:
  • Outside the warranty time frame
  • As a result of in-use physical and/or mechanical damages or misuse
  • Inevitable wear-and-tear: connections loosening, reduced power or charging capacity (for batteries) over time.


Customers must request an RMA authorization prior to returning any merchandise to ePuffer.com Authorization may be obtained by email or contact us form.
All returned merchandise must be in the original packaging including manuals, accessories, cables, etc. with the authorization (RMA#) clearly printed on the outside of the package. Return requests must be made within 30 days of the receipt date. All free items (bonuses) must be returned together with purchased items in order to receive a full refund. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.

For hygienic reasons we will not provide a refund for used/opened e-liquid bottles, ecigarette cartridges and disposable electronic cigarette and ecigar models. In case of disposable product malfunction, we would be able to arrange a replacement within fourteen (14) calendar days of the date of purchase.

All warranties are voided if the returned product is found to be abused, scratched, mishandled, mislabeled, modified, or altered in any way. The customer is responsible for proper packaging of RMA returns. All warranties will be void on items that are returned inadequately packaged and are subject to 20% restocking fee if not in resalable condition.

Shipping and handling charges are non-refundable. The customer is responsible for all the shipping charges associated with returning the defective merchandise for an exchange or refund.

Refund and Exchange on product(s) purchased from EPUFFER's authorized dealer or distributor.

Alteration, dropping, drowning, exposure to moisture, heat, direct sunlight and similar cases potentially harmful to electronic components are also not covered.

We do not provide warranty, service or a refund on products purchased from our authorized dealers or distributors. Please contact the dealer/distributor where you originally purchased your product to arrange service or refund. Typically, you must include product identification information, including the model number and serial number (if applicable) with a detailed description of the problem you are experiencing. You must also include proof of the date of original retail purchase as evidence that the product is within the applicable warranty period.