E-Liquid FAQ

• What is e-liquid?

  E-liquid, also called vape juice or e-juice, is what a vape device heats to produce vapour. Nothing burns - the liquid is warmed until it turns to vapour, which is why there is no smoke, ash or combustion.

  Every e-liquid is built from a base of propylene glycol and vegetable glycerin, plus flavouring, and nicotine where the strength calls for it. Nicotine-free options are available across our range.

• Is ePuffer e-liquid vegan and gluten-free?

  Yes to both. Every e-liquid we make is vegan and gluten-free.

  Vegetable glycerin is plant-derived, propylene glycol is synthetic, and none of our flavourings use animal-derived or wheat-derived ingredients. We blend our own e-liquid in-house rather than buying in and relabelling, which is why we can state this across the whole range rather than product by product.

  Our e-liquids are also lab tested free of diacetyl (DA), acetyl propionyl (AP) and vitamin E acetate, from 100% traceable top-grade ingredients, manufactured to ISO standards.

• What nicotine strengths are available in Canada?

   

  Federal law caps nicotine in vaping products at 20 mg/mL in Canada. Our range covers three strengths:

  • 0 mg/mL - nicotine-free
  • 6 mg/mL (0.6%) - low
  • 12 mg/mL (1.2%) - medium
  • 20 mg/mL (2.0%) - the Canadian maximum

  Nicotine is measured in milligrams per millilitre, and the percentage is the same figure divided by ten - 6mg/mL is 0.6%, 12 mg/mL is 1.2%, 20 mg/mL is 2.0%. Any strength above 20 mg/mL cannot legally be sold in Canada, whatever you may see quoted from other markets. Most people find it easier to start lower and step up than the other way round.

  Nicotine is highly addictive. Our products are intended for adults of legal age who already smoke or vape.

   

• What are PG and VG, and what is the difference?

  Propylene glycol (PG) is a thin, colourless, odourless liquid. It carries flavour well and produces most of the throat hit.

  Vegetable glycerin (VG) is thicker and slightly sweet, derived from vegetable oil. It produces denser vapour and a smoother inhale.

  Every e-liquid is a blend of the two, and the ratio shapes how it vapes: higher PG for throat hit and flavour definition, higher VG for vapour volume and smoothness. Common ratios are 50:50, 60:40 and 70:30. Our blends are pre-mixed and balanced for their intended device, so there is nothing for you to calculate. A small number of people find PG irritating - a higher-VG blend is the answer if that applies to you.

• What is the difference between nic salt and freebase?

  Freebase nicotine gives a sharper throat hit and carries flavour assertively. It suits refillable tanks, e-pipes and higher-power devices.

  Nicotine salts deliver nicotine more quickly with a noticeably smoother throat hit at the same strength, which is why they suit compact pod systems and cigalikes where you take shorter, more frequent draws.

  Our nic salt range includes Rich and Sweet Tobacco, Nordic Mint Menthol, Flue Cured Tobacco, Double Mango, Double Apple, Grape Mint and Lemon Citrus Fusion. Each product page states which formulation the blend uses.

• Which e-liquid tastes most like real tobacco?

  Premium Tobacco is the one our customers come back for more than any other, and it is where most people coming from cigarettes start.

  More than half our range is tobacco or menthol, which is unusual - most of the market is built around fruit and dessert. For specific profiles: Virginia and Flue Cured for a brighter, drier cigarette character; LUX and Mirabella for fuller layered blends; English Flake for pipe tobacco; Robusto for cigar; and Canadian Tobacco for a homegrown blend.

  No vapour product tastes exactly like burning tobacco - we would not claim otherwise - but these are formulated for tobacco character rather than sweetness.

• What bottle sizes do you offer?

  Two: 50 mL at $34.95 and 30 mL at $22.95. Per millilitre the 50 mL works out cheaper.

  As a general pattern our freebase blends run in 50 mL and our nic salts in 30 mL, but that is a tendency rather than a rule - Blackberry Ice nic salt is available in 50 mL, and we are extending more nic salt flavours to the larger size. Not every flavour is offered in both sizes, so the product page is the place to check what is actually available for the blend you want.

  If you are trying a flavour for the first time, the smaller bottle is the safer buy - e-liquid carries an expiry date and there is no value in a large bottle you will not finish. Once you have settled on a flavour, the larger bottle is better value if we make it.

• How should I store e-liquid, and how long does it keep?

  Every bottle carries a printed batch number and expiry date, and stored properly e-liquid keeps well within that date.

  Keep bottles away from heat and direct light, upright, with the cap closed. Heat and UV are what degrade flavour and base over time - a bottle left on a sunny windowsill will turn long before one in a drawer. E-liquid does not evaporate through a closed cap, but it will darken with age, which is normal oxidation rather than spoilage.

  If a liquid has darkened considerably, separated, or smells noticeably different from when you opened it, replace it. Store out of reach of children and animals - our bottles have child-resistant caps under a tamper-evident seal.

• Can I mix different e-liquids together?

  You can, and plenty of people do. Mixing two finished e-liquids of the same nicotine strength is straightforward - the result is a blend of both flavours, and it may or may not taste good. Tobacco and menthol mix well; tobacco and fruit usually do not.

  Mixing across manufacturers can give unpredictable results, since base ratios and flavour concentrations differ. Try a small quantity before committing a full bottle. Note that mixing two strengths averages the nicotine, so keep track if that matters to you.

  We do not sell nicotine concentrates or base for home mixing, and we would not recommend handling undiluted nicotine.

• Why does my vape taste burnt?

  Almost always a dry wick. The coil is heating with too little liquid reaching it, so what burns is the wick rather than the e-liquid.

  Common causes: the tank or pod has run low; a new coil was fired before the wick had time to saturate, so prime it and wait a minute or two; drawing repeatedly without a pause between puffs; or a high-VG liquid in a device designed for something thinner. If the taste persists after refilling and resting the device, the coil has gone and needs replacing.

• How long has ePuffer made e-liquid, and how do I order?

  Since 2007, which makes us one of the longest-running vaping brands in the world. We formulate and blend our own e-liquids in-house rather than buying in and relabelling, which is why the tobacco range runs to eleven varieties rather than one token option. Manufacturing follows ISO standards.

  We ship from our GTA warehouse, with delivery in 2-4 business days to most Canadian cities and free shipping on orders of $100 or more via Canada Post Expedited. Sales are restricted to adults of legal age - 19 in most provinces, 18 in Alberta, Manitoba, Quebec and Saskatchewan.

• Do I have to sign for my order?

  On your first order, yes. New customers' orders ship via Canada Post with adult signature and age verification, which is how we meet our obligations under the Tobacco and Vaping Products Act.

  The parcel is addressed to you, and Canada Post will ask you to show government-issued photo ID and sign for it. It will not be left at the door. If you are not home, the driver leaves a notice card and holds the parcel at your local Canada Post outlet - bring the card and your photo ID to collect it.

  After that first delivery, you are verified. Subsequent orders ship without the adult signature requirement, so repeat orders arrive like any other parcel.

  One practical note: order in the name of the adult who will be receiving it. A first order addressed to someone who cannot show ID will be returned to us.