ePuffer Vape Company
ePuffer is intended for adults who want to switch from combustible tobacco products.

If you are not legally able to purchase tobacco or nicotine products in the place where you live, please do not enter this site.

You must be 19 years of age or older to access this website
NO, I am under 19

By entering this website, you agree to our terms and conditions and our privacy policy.
WARNING: Nicotine is highly addictive. Health Canada. AVERTISSEMENT: La nicotine crée une forte dépendance. Santé Canada.
FREE SHIPPING ON ORDERS OF $100 OR MORE!

ePuffer Customer Service - Contact Us

Canada Post Strike - Negotiations updates

Due to the Canada Post strike, our Free Shipping and Flat Rate promotions are temporarily unavailable as we are using a different carrier.
We sincerely apologize for any disruptions to shipping services and the additional postage rates. Thank you for your understanding and patience.


ePuffer Winter Holidays Operating Hours

Dear Customers,

Please note! Our office will be closed for Christmas and New Year holidays as follows:

December 25-26-27- Closed
December 31 - January 1 - Closed

ePuffer team wishes you and your loved ones safe and joyful holidays!


Updated Sales & Support operating hours: Mon-Thur: 10AM - 6PM EST | Fri: 10AM-4PM EST ( Excluding Public Holidays).

Please allow 3-6 hours for a response to your inquiry. ( During Office Hours )

To streamline support requests efficiently, we utilize a Ticket system. Every ticket has a unique number, which you can use to access responses online. For your reference, we provide a complete history of all support requests and replies. You will receive an auto-response message confirming receipt of your ticket.

Any support request sent after office hours or during the weekends will be answered the next business day.

If you do not receive replies or notifications, please check your spam folder.

 
Open New Support Ticket Submit a new support request. Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please click on the " Check Ticket Status" link below. A valid email address is required.
 
Check Ticket Status Check status of previously opened ticket. we provide archives and history of all your support requests complete with responses.

 

 
 
Contact By Mail:

ePuffer Canada
800 Steeles Ave. West Unit B-10, Suite 185
Thornhill, Ontario, Canada L4J 7L2

TOLL FREE: 855-378-3337, Local: 905-695-5476

Contact Us from Overseas: +1 905-695-5476 | FAX: 1-866-464-3133