Updated Sales & Support operating hours: Mon-Thur: 10AM - 6PM EST | Fri: 10AM-4PM EST ( Excluding Public Holidays).
Please allow 3-6 hours for a response to your inquiry. ( During Office Hours )
To streamline support requests efficiently, we utilize a Ticket system. Every ticket has a unique number, which you can use to access responses online. For your reference, we provide a complete history of all support requests and replies. You will receive an auto-response message confirming receipt of your ticket.
Any support request sent after office hours or during the weekends will be answered the next business day.
If you do not receive replies or notifications, please check your spam folder.
Submit a new support request. Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please click on the " Check Ticket Status" link below. A valid email address is required.
Check status of previously opened ticket. we provide archives and history of all your support requests complete with responses.
Contact By Mail:
ePuffer Canada
800 Steeles Ave. West Unit B-10, Suite 185
Thornhill, Ontario, Canada L4J 7L2
Contact Us from Overseas: +1 905-695-5476 | FAX: 1-866-464-3133
How to utilize our support ticket system: If this is the first time you are opening a ticket please click on "Open New Ticket" button and follow the instructions. Once you have submitted your ticket, an auto-response message will be sent to you confirming the receipt of your trouble ticket. You will also receive a link where you can track your ticket status, history and archives. Please reopen the same ticket on reply whenever you have any additional questions to avoid miscommunication and ensure prompt response. If you open new ticket instead of reopening the existing one it would not be assigned to the same agent. This may delay the answer as a ticket will be queued and answered in priority sequence. You should expect a response within 3-6 hours. Thank you!
