Winter holidays 2025-2026 Operating Hours
Dear Customers,
Please note! Our office will be closed during the Christmas and New Year holidays on the following dates:
December 24: 10AM - 4PM EST
December 25-26: Closed
December 31 - January 4: Closed
We will reopen on January 5 with regular business hours. ePuffer team wishes you and your loved ones safe and joyful holidays!
ePuffer Operating Hours
(Operating hours are Monday to Friday, excluding Public Holidays)
Support Tickets
To streamline support requests efficiently, we utilize a Ticket system. Every ticket has a unique number, which you can use to access a complete history of all requests and answers. You will receive an auto-response message confirming receipt of your ticket. Please allow 3 - 6 hours for a response to your inquiry. (During Office Hours) If you do not receive replies or notifications, please check your spam folder.
How to Utilize Our Support Ticket System
If this is the first time you are opening a ticket please click on the “Open New Ticket” button and follow the instructions. Once you have submitted your ticket, an auto-response message will be sent confirming the receipt of your trouble ticket. You will also receive a link where you can track your ticket status, history, and archives.
Please reopen the same ticket whenever you have additional questions to avoid miscommunication and ensure prompt response. If you open a new ticket instead of replying to the existing one, it will not be assigned to the same agent. This may delay the answer as the ticket will be queued and answered in priority sequence.
Thank you!
Contact by Mail / Phone
800 Steeles Ave. West Unit B-10, Suite 185
Thornhill, Ontario, Canada L4J 7L2
Local: 905-695-5476
